Recent Insights
Video: How Dealerships Can Improve Fixed Ops and Service Loyalty in 2026
Service customers’ expectations are changing, making it more critical than ever for dealerships to understand their customers, especially as vehicle...
2 Min Read•May 7•CDK Global
Visiting 1 Store a Key Factor in Buyer Satisfaction
Key Takeaways The more people who visit just one store, the higher the Ease of Purchase Score.In 2025, 41% of buyers...
4 Min Read•May 6•CDK Global
Dealership Loyalty Programs: What Service Customers Really Want
Loyalty programs have become a cornerstone of customer retention strategies across industries, rewarding repeat business with exclusive perks and discounts....
4 Min Read•May 4•CDK Global
April Delivers Another Shock to the Buying Process
April witnessed another whipsaw in customer experience at the dealership. Historically, April has been a rather pleasant month with our...
3 Min Read•May 1•David Thomas
Dealership Analytics and KPI Reporting With CDK Intelligence Suite
Key TakeawaysAt a glance, CDK Intelligence Suite helps dealerships turn data into decisions by enabling:Dealership analytics and KPI reporting within...
6 Min Read•Apr 30•CDK Global
Video: What’s Driving Friction in Today’s Automotive F&I Process?
In automotive F&I, customer satisfaction is critical, but recent data shows it’s slipping. In just two years, satisfaction with the...
2 Min Read•Apr 28•CDK Global
Video: AI Gains Ground at the Dealership
Artificial intelligence is no longer a future concept for automotive dealerships. It’s a present‑day differentiator. The AI Gains Ground at...
2 Min Read•Apr 22•CDK Global
Drive Profitability and Trust With CDK Fixed Operations Suite
The Service department is the backbone of dealership profitability and one of the most important drivers of long‑term customer retention....
6 Min Read•Apr 17•CDK Global
Independent Repair Shops Are Gaining Ground: Here's What the Data Reveals for Dealers
Independent repair shops are gaining ground. According to CDK's latest Service Shopper 5.0 study, independents have gained six percentage points...
4 Min Read•Apr 16•CDK Global
New Study: How Dealership Communication Drives Financial Success
Dealerships today face constant pressure to improve financial performance, streamline operations and stay ahead in a rapidly shifting retail landscape....
1 Min Read•Apr 14•CDK Global